Christmas Delivery Guarantee

Last updated: 7 November 2026

The Christmas Delivery Guarantee is an optional paid add-on. It costs NZ$20.00 and is offered on orders with a New Zealand or Australian delivery address placed before the cutoff below. This page sets out exactly what we are promising, what you get if we do not meet it, and the small number of situations it does not cover.

1. Definitions

  • "We", "us", "MYEUROGARAGE" means MYEUROGARAGE Limited, 6 Taapapa Lane, Ngaruawahia 3720, New Zealand.
  • "The guarantee" means the Christmas Delivery Guarantee add-on, shown on your order as a separate NZ$20.00 line.
  • "The cutoff" means 11:59pm New Zealand time on Friday 27 November 2026.
  • "Delivered" means the carrier has recorded a delivery scan against the delivery address you supplied at checkout. Where the carrier leaves the parcel at that address, or with a person at that address, or at a collection point at that address's direction, that scan is the point of delivery.
  • "The guaranteed date" means 24 December 2026.

2. What we promise

If you add the guarantee to your order, we promise your order will be delivered on or before the guaranteed date.

Orders carrying the guarantee are dispatched by the fastest tracked courier service available to your address, regardless of which shipping option you selected at checkout. You do not need to pay for express shipping as well — the guarantee covers the upgrade.

3. Eligibility

The guarantee applies to your order if all of the following are true:

  • you added the guarantee to the order and paid for it;
  • the order was placed before the cutoff;
  • the delivery address is in New Zealand or Australia; and
  • the delivery address you supplied is correct and complete.

The guarantee is one per order. It covers every case in that order — you do not need, and cannot add, more than one.

4. If the delivery address is outside New Zealand or Australia

Our checkout cannot block a delivery address by country. If you add the guarantee and then enter a delivery address outside New Zealand or Australia, the guarantee does not apply to that order and we will refund the NZ$20.00 automatically, without you having to ask. We will email you when we do. Your order still ships normally.

5. What you get if we miss the date

If your order carries the guarantee, you meet the eligibility conditions above, and the order is not delivered by the guaranteed date, then:

  • we refund the NZ$20.00 guarantee fee in full; and
  • you may cancel the entire order for a full refund, including the price of the cases and the shipping you paid, whether or not the order has already arrived by the time you tell us.

You do not have to choose between these. The fee is refunded either way.

If you choose to cancel after the order has arrived, we will arrange and pay for its return. You are not out of pocket.

6. How to claim

Email team@myeurogarage.com with your order number. There is no form and no deadline inside a reasonable period. If our own tracking shows the order was not delivered by the guaranteed date, we will process the refund without asking you for evidence.

7. What the guarantee does not cover

The guarantee does not apply where the order was not delivered by the guaranteed date because:

  • the delivery address you supplied was incorrect or incomplete;
  • you redirected, held or rescheduled the parcel after dispatch; or
  • delivery was attempted on or before the guaranteed date and could not be completed because nobody was able to accept it and no safe-drop was authorised.

These are the only exclusions. In particular, courier delays, weather, peak-season volume, customs processing and our own production delays are not excluded — if any of those cause us to miss the date, you are covered under clause 5. We priced the guarantee on the basis that the risk of getting it there sits with us, not with you.

8. If we know in advance that we will miss it

If it becomes clear before the guaranteed date that we will not make it, we will email you as soon as we know, refund the NZ$20.00 at that point, and offer you the choice of waiting or cancelling the order for a full refund. We will not wait until 24 December to tell you.

9. Your rights under consumer law are unaffected

Nothing on this page limits or replaces your rights under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986, or, for Australian customers, the Australian Consumer Law. The guarantee is an additional promise we are selling you on top of those rights, not a substitute for them.

10. Pre-orders

Cases in this batch are pre-orders, charged in full at checkout. You may cancel a pre-order at any time before it is dispatched for a full refund, whether or not you bought the guarantee. See our Pre-order Terms.

11. Changes

We may change these terms for future orders. The terms that apply to your order are the ones published at the time you placed it. We will not change the terms of an order you have already paid for.

12. Contact

MYEUROGARAGE Limited
6 Taapapa Lane, Ngaruawahia 3720, New Zealand
team@myeurogarage.com