Shipping policy

This policy explains how we dispatch orders, what shipping costs, how long delivery takes, and what happens when something goes wrong. It applies to every order placed on myeurogarage.com.

"We", "us" and "MYEUROGARAGE" mean MYEUROGARAGE Limited, 6 Taapapa Lane, Ngaruawahia 3720, New Zealand. "You" means the person who places the order. "Working day" means Monday to Friday, excluding New Zealand public holidays.

Please read this alongside our Refund Policy and our Terms of Service. Where an order carries the Christmas Delivery Guarantee, the terms of that add-on also apply.

1. Where we ship from, and where we ship to

Every order is packed and dispatched from Hamilton, New Zealand.

We ship to New Zealand, to Australia, and to most other countries. The destinations we can ship to, and the cost, are shown at checkout once you enter a delivery address. If your country does not appear at checkout, we cannot ship there at the moment. Email team@myeurogarage.com and we will tell you whether that is likely to change.

2. Pre-orders: what you are buying and when it ships

Our carbon key cases are sold by batch, in advance. When you place an order you are reserving a case from a production batch, and the dispatch window for that batch is shown on the product page, in your cart, and on your order confirmation.

2.1 Batch 1

Batch 1 pre-orders close at 11:59pm New Zealand time on Tuesday 1 December 2026.

Batch 1 dispatches mid-December 2026.

For New Zealand and Australian delivery addresses, Batch 1 orders arrive before New Year. We do not make that statement for any other destination, because international transit times over the Christmas period are outside our control.

2.2 The January batch

After Batch 1 pre-orders close on 1 December 2026, the site sells from the January batch. January batch orders ship January 2027.

If a case you want has sold out of Batch 1 before the close date, you can still order it. Your order is then filled from the January batch, and the January dispatch window is shown on your cart line and on your order confirmation before you pay.

2.3 Payment, cancellation and delays

Pre-orders are charged in full at checkout. We do not take deposits and we do not use instalment plans of our own.
You may cancel at any time before your order is dispatched, for a full refund. Email team@myeurogarage.com with your order number.
If a batch is delayed, we will email you a new dispatch date and the option to cancel for a full refund. We will do that as soon as we know, not at the end of the window.
The dispatch window is the date we hand your parcel to the carrier. It is not a delivery date. Transit time is on top of it.

3. Shipping rates and services

All rates below are in New Zealand dollars and are charged per order, not per item.

3.1 New Zealand

Service	Rate
Standard, tracked	$10.00 NZD
Express, tracked	$25.00 NZD

3.2 Australia

Service	Rate
Standard, tracked	$15.00 NZD
Express, tracked	$25.00 NZD

3.3 Everywhere else

For every destination outside New Zealand and Australia, shipping is calculated at checkout. Enter your delivery address and the available services and their exact cost will be shown to you before you pay. We do not quote international rates in advance, because they vary by destination and we review them regularly.

3.4 Currency

Our base currency is New Zealand dollars. Your order is charged in the currency shown at checkout. Where your card or account is held in another currency, your bank or card issuer sets the exchange rate and may add its own conversion fee. We have no control over, and receive no part of, that fee.

3.5 There is no free shipping

We do not offer free shipping, and we do not run free-shipping promotions. Shipping is charged on every order, at the rate shown at checkout for your address and chosen service.

4. Order processing and dispatch

Orders for a batch that has not yet shipped are held until that batch dispatches. See section 2.
Where stock is on hand and the product page does not show a batch window, we aim to dispatch promptly, and your dispatch notification tells you the moment we have.
We dispatch on working days only. Orders placed on a weekend or a New Zealand public holiday are processed on the next working day.
Each case ships with its custom key tag and presentation box included, in the same parcel.
We may dispatch an order in more than one parcel where that gets part of your order to you sooner. You will not be charged extra shipping if we do, and you will receive tracking for each parcel.

5. Tracking

Every service we offer is tracked.

When your order is dispatched we email you a dispatch notification with your tracking number and a link to follow the parcel. If you have not received that email within a working day of the dispatch window, check your spam folder first, then email team@myeurogarage.com and we will resend it.

Tracking information is generated and updated by the carrier, not by us. It can take up to 24 hours after dispatch for the first scan to appear, and it is normal for a parcel to show no movement for a day or more while it is in transit between facilities.

6. Delivery estimates are estimates, not promises

This section is important, so we have stated it plainly.

Any delivery timeframe we give you — at checkout, on a product page, in an email, or in a message — is an estimate based on the carrier's current published service times. It is not a guarantee, and it is not a contractual delivery date.

Once a parcel leaves us it is in the carrier's network. Weather, flight and freight capacity, customs inspections, industrial action, carrier backlogs and the seasonal peak before Christmas all affect transit time, and none of them are within our control.

The single exception is the Christmas Delivery Guarantee, a paid add-on described in section 7. That is the only delivery date we will ever promise. If we have not promised it in those terms, we have estimated it.

Nothing in this section affects your rights under the New Zealand Consumer Guarantees Act 1993, the New Zealand Fair Trading Act 1986, or the Australian Consumer Law where that applies to you. If delivery takes an unreasonable length of time, contact us and we will put it right.

7. Christmas Delivery Guarantee

The Christmas Delivery Guarantee is an optional paid add-on. It is the one place where we commit to a delivery date rather than an estimate.

Cost: $20.00 NZD, added as a separate line on your order.
One per order. It covers every case in that order.
Available for New Zealand and Australian delivery addresses only.
Closes at 11:59pm New Zealand time on Friday 27 November 2026. After that time the add-on is withdrawn and can no longer be bought.
What we promise: your order delivered on or before 24 December 2026.
Orders carrying the guarantee are dispatched by the fastest tracked service available to your address, whichever shipping option you chose at checkout. You do not need to pay for express as well.
If we miss the date: we refund the $20.00 NZD fee, and you may cancel the whole order for a full refund. You do not have to choose between the two.
If your delivery address is outside New Zealand or Australia: the guarantee does not apply, and we refund the $20.00 NZD automatically, without you having to ask. We will email you when we do. Your order still ships normally.

The full terms, including what "delivered" means and how to claim, are on the Christmas Delivery Guarantee page.

8. Rural and remote delivery

We deliver to rural addresses.

Our New Zealand rates are the same for rural and urban addresses. We do not add a rural surcharge after you have ordered, and we do not add one at checkout.

Rural and remote delivery does add transit time: typically at least one extra working day in New Zealand, and longer for remote Australian addresses. Please allow for that when you order, and allow for it generously if you are ordering as a gift.

If your address is rural, enter it as your carrier records it, including any RD number. A rural address entered as an urban one is the most common cause of a delayed parcel we see.

9. Delivery addresses

You are responsible for giving us a correct and complete delivery address, including any unit or apartment number, company name, RD number, postcode and a contact phone number where the form asks for one.

Before dispatch: email team@myeurogarage.com as soon as you notice a mistake and we will correct the address at no charge if the parcel has not yet been handed to the carrier.
After dispatch: we will try to have the carrier redirect the parcel, but we cannot promise it. Some carriers charge a redirection fee, and where they do, that fee is passed on to you at cost.
Where a parcel is returned to us because the address was incorrect or incomplete: we will refund the price of the goods once the parcel is back with us and in original condition. The original shipping charge is not refunded, because the service was performed, and re-delivery to a corrected address is charged at the normal rate for that address.
Where a parcel is delivered to an incorrect address that you supplied: we cannot recover it and we cannot replace it free of charge.

10. Failed delivery and unclaimed parcels

If nobody is available to receive a parcel, the carrier will either leave it at the address, leave a card, or take it to a collection point, according to that carrier's own practice and any instruction you gave them.

It is your responsibility to collect a parcel held for you within the carrier's holding period. Most carriers hold a parcel for a limited number of days and then return it to the sender.

Where a parcel is returned to us unclaimed, we will contact you. You may ask us to re-send it, in which case shipping is charged again at the normal rate, or you may ask for a refund of the price of the goods. The original shipping charge is not refunded.

11. Lost parcels

A parcel is treated as lost when tracking shows no delivery scan and no movement, and the carrier's enquiry cannot locate it.

Tell us as soon as you think a parcel has gone missing. We will open an enquiry with the carrier the same working day where we can. Carrier enquiries usually take several working days to resolve, and longer across a border. We will keep you updated while that runs, rather than leaving you to chase it.

If the parcel cannot be located, we will replace it at our cost, or refund it in full, whichever you prefer. Where a replacement would miss a date that matters to you, say so and we will refund instead.

A parcel marked delivered that you have not received is not automatically treated as lost. We will ask the carrier for the delivery scan detail and, where appropriate, for the proof of delivery, and we will work through it with you. We do not leave people stranded on a tracking scan.

12. Damaged parcels

Our cases are packed in a presentation box inside a protective outer carton. Damage in transit is uncommon, but it happens.

If your parcel arrives damaged:

Keep the parcel, the packaging and all contents.
Photograph the outer packaging, the box and the case itself before unpacking any further if you can.
Email team@myeurogarage.com with your order number and those photographs within a reasonable time of delivery.

We will replace a case damaged in transit at our cost, or refund it in full, at your choice. Where we ask you to return a transit-damaged item, we arrange and pay for that return.

Nothing in this section limits your rights under the New Zealand Consumer Guarantees Act 1993 or, where it applies to you, the Australian Consumer Law. Where goods arrive faulty or not as described, those rights apply in addition to anything written here, and we cover the remedy and the reasonable return costs the law requires.

13. Duties, taxes and customs on international orders

For orders delivered outside New Zealand, including orders delivered to Australia:

The prices and shipping rates you pay us do not include any import duty, border charge, customs fee, handling fee or destination tax that the destination country may apply.
Any such charge is the responsibility of the recipient, and is payable to the carrier or to the destination authority, not to us. We have no visibility of the amount and we receive no part of it.
The carrier may hold a parcel until those charges are paid. Delays caused by a customs hold, an inspection or unpaid charges are not within our control and are not covered by any delivery estimate.
Import rules and thresholds are set by the destination country and change without notice. If you are unsure what applies where you live, please check with your own customs authority before ordering.
Where a parcel is refused, abandoned or returned to us because the recipient did not pay a duty, tax or handling charge, we will refund the price of the goods once the parcel is back with us and in original condition, less any charge the carrier passes on to us for the return. The original shipping charge is not refunded.
We declare the full value of every parcel accurately on its customs documentation. We will not understate a value, mark an order as a gift when it is not, or alter a declaration on request. We get asked. The answer is no.

14. Returns and return postage

Returns are covered in full by our Refund Policy. In short:

Change of mind: you have 30 days from delivery to return a case in original condition for a full refund of the price of the goods. You pay the return postage.
Faulty or not as described: including where a case does not fit a key whose photograph we confirmed, or where the keyless function fails, we cover the remedy and the reasonable return costs the law requires under the New Zealand Consumer Guarantees Act 1993 or the Australian Consumer Law.
Pre-orders: cancel any time before dispatch for a full refund. Nothing to send back.

Do not send anything back before contacting us. Email team@myeurogarage.com first so we can give you a return address and note your order.

15. Changes to this policy

We may update this policy, our rates and our dispatch windows. The version published on this page at the time you place your order is the version that applies to that order. Rates are always confirmed at checkout before you pay.

16. Contact

MYEUROGARAGE Limited
6 Taapapa Lane, Ngaruawahia 3720, New Zealand
team@myeurogarage.com

We answer email, and we would rather hear about a delivery problem early than late.

Last updated: 7 November 2026