Pre-order Terms

These terms apply to every pre-order placed with MYEUROGARAGE. They set out what you are paying for, when it is dispatched, and how you get your money back if you change your mind or if we are late. Read them alongside our Refund Policy and Shipping Policy.

1. Who we are

MYEUROGARAGE Limited, 6 Taapapa Lane, Ngaruawahia 3720, New Zealand. Email team@myeurogarage.com. Orders are packed and dispatched from Hamilton, New Zealand.

In these terms, "we", "us" and "our" mean MYEUROGARAGE Limited. "You" means the person placing the order.

2. Definitions

  • "Pre-order" means an order you place and pay for before the case is in our hands and ready to ship. You are reserving a case from a production run that has not yet been dispatched.
  • "Batch" means one production run of carbon key cases.
  • "Batch 1" means the first production run of our current carbon key cases. Batch 1 pre-orders close at 11:59pm New Zealand time on Tuesday 1 December 2026 and dispatch mid-December 2026.
  • "The January batch" means the production run that follows Batch 1. It ships January 2027.
  • "Variant" means one combination of finish (Forged Carbon or Dry Carbon) and entry type (Keyless or Non-Keyless) for one key shape.
  • "Dispatch" means the point at which we hand your parcel to the courier and tracking is issued. Dispatch is from Hamilton, New Zealand.
  • "Delivered" means the carrier has recorded a delivery scan against the delivery address you supplied at checkout.
  • "The Christmas Delivery Guarantee" means the optional paid add-on described on our Christmas Delivery Guarantee page. It has its own terms.
  • "New Zealand time" means the time observed in New Zealand on the date in question. Every deadline on this page is stated in New Zealand time.

3. What a pre-order is

When you place a pre-order you are buying a specific case from a specific batch. The case is made, inspected and packed, then dispatched on the timeline for that batch. Your order confirmation shows a Dispatch line telling you which batch your order sits in.

A pre-order is a completed purchase, not an expression of interest and not a waitlist entry. We hold your case from the moment your payment clears.

4. Payment

Pre-orders are charged in full at checkout. The amount you see at checkout is the whole amount for that order.

  • It is not a deposit. There is no balance to pay later.
  • There is no finance, instalment, lay-by or subscription arrangement of any kind, and no recurring charge. One payment, taken when you place the order.
  • Prices are set in New Zealand dollars and shown as, for example, $99.99 NZD. Where the site displays another currency, that figure is converted from the New Zealand dollar price. The converted amount can move with exchange rates, and your bank or card issuer may apply its own conversion rate or fees. Those are between you and your bank.
  • Shipping is charged at checkout in addition to the price of the case. See clause 11.

5. Price protection

The price you paid is the price. If our costs rise, if exchange rates move, or if the price of a case is higher for a later batch, we will not come back and ask you for more money for an order you have already paid for. We will not reduce what you ordered or substitute a cheaper item to absorb a cost increase.

6. What is included

Every case ships with a custom key tag and a presentation box, included. Neither is charged separately and neither is an add-on you need to select. They are part of the order.

7. Batch 1: closing date and dispatch

Batch 1 pre-orders close at 11:59pm New Zealand time on Tuesday 1 December 2026.

Batch 1 dispatches mid-December 2026. We will email you tracking at dispatch.

Orders placed after the close are placed in the January batch (clause 9).

8. Arrival for New Zealand and Australian addresses

For New Zealand and Australian delivery addresses only, we expect Batch 1 orders to arrive before New Year.

That is an expectation, based on our dispatch date and normal courier transit times. It is not a guaranteed date. Once a parcel is with the courier, its transit time is outside our control.

The only delivery date we guarantee is 24 December 2026, and only on orders that carry the Christmas Delivery Guarantee. That add-on costs NZ$20.00, is available on New Zealand and Australian delivery addresses, and closes at 11:59pm New Zealand time on Friday 27 November 2026. If you need a case in someone's hands by Christmas, buy the guarantee. Its terms are on the Christmas Delivery Guarantee page.

For delivery addresses outside New Zealand and Australia we do not quote an arrival window for Batch 1, because international transit times vary too much for the estimate to be worth anything.

9. The January batch

After Batch 1 closes, the site takes orders for the January batch, which ships January 2027. Everything in these terms applies to January batch pre-orders in the same way, except the dates in clauses 7 and 8, which are specific to Batch 1.

The Christmas Delivery Guarantee is not available on January batch orders.

10. Stock and allocation

Batch 1 holds 25 units per variant. Allocation is in order of payment: the first 25 completed payments for a variant take that variant's Batch 1 allocation.

  • An item sitting in a cart is not an allocation. Nothing is held until payment completes.
  • If a variant's Batch 1 allocation is taken, the product page will say so, and orders for that variant are placed in the January batch instead. The Dispatch line on the product page, in your cart, at checkout and on your order confirmation always tells you which batch you are in. Read that line before you pay.
  • If we have made a mistake and accepted an order we cannot allocate from the batch shown, we will tell you, offer you the January batch, and refund you in full if you would rather not wait. Clause 13 applies.

11. Shipping charges

Shipping is quoted at checkout before you pay:

Destination Standard Express
New Zealand $10.00 NZD $25.00 NZD
Australia $15.00 NZD $25.00 NZD
Anywhere else Calculated at checkout Calculated at checkout

There is no free shipping.

Duties, import taxes and customs charges on orders delivered outside New Zealand are set by the destination country, are not included in what you pay us, and are the recipient's responsibility.

12. Cancelling before dispatch

You may cancel a pre-order at any time before it is dispatched, for any reason, and we will refund you in full — the price of the cases and the shipping you paid on that order.

To cancel, email team@myeurogarage.com with your order number and tell us you want to cancel. One line is enough. You do not have to give a reason.

We refund to the original payment method. Once we have confirmed the order has not been dispatched, we process the refund at that point; how quickly it appears is up to your bank or card issuer.

Once an order has been dispatched it can no longer be cancelled under this clause. From that point your 30-day change-of-mind right applies instead (clause 15).

13. If a batch is delayed

If a batch is going to be late, we will email you a new dispatch date as soon as we know it, together with the option to cancel for a full refund. We will not quietly re-date your order and hope you do not notice.

You are not obliged to accept a new date. If you would rather have your money back, reply and ask, and we will refund you in full under clause 12.

14. If we cannot fulfil your order at all

If we cannot supply the case you ordered — for example a variant cannot be produced to standard — we will tell you and refund that order in full, including shipping.

You are not required to accept a substitute case, a different finish, store credit, a voucher or a discount in place of a refund. If we offer one, it is an option, not a condition.

15. After your order arrives

  • Change of mind: you have 30 days from delivery to return a case in its original condition for a refund. You pay the return postage on a change-of-mind return.
  • Faulty or not as described: where a case is faulty or not as described — including where it does not fit a key whose photo we confirmed, or where the keyless function fails — we cover the remedy and the reasonable return costs the law requires under the New Zealand Consumer Guarantees Act 1993, or the Australian Consumer Law for Australian customers.
  • Our Fit Guarantee and Signal Guarantee also apply: if a case does not fit your key, or noticeably affects your key's range or function, return it for a full refund.

Full detail is in our Refund Policy.

16. The material, and what the photographs show

Forged Carbon is pressed under heat and pressure, so no two patterns are alike. The pattern on the case you receive will not match the photograph exactly. That is the nature of the material and is not a fault. Dry Carbon is 3K Toray woven and is consistent in weave.

Photographs show the finish and the shape. They are not a promise of an identical pattern on a forged case.

17. Fitment

Key cases are made for specific key shapes. Choosing the right case for your key is your responsibility, and we are here to help you get it right.

If you are not certain, email a photo of your key to team@myeurogarage.com before you order, or after you order and before dispatch, and we will confirm the fit. If we confirm a fit from your photo and the case then does not fit that key, that is our error and is handled as a fault under clause 15, at our cost.

18. Changes to these terms

We may change these terms for future orders. The terms that apply to your order are the ones published at the time you paid. We will not change the terms of an order you have already paid for.

19. Your rights under consumer law are unaffected

Nothing on this page limits, excludes or modifies your rights under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986, or, for Australian customers, the Australian Consumer Law. Where anything here reads as though it conflicts with those rights, those rights win. The promises on this page are in addition to them, not a substitute for them.

20. Governing law

These terms are governed by New Zealand law, and the New Zealand courts have jurisdiction. Nothing in this clause prevents an Australian customer from relying on the Australian Consumer Law.

21. Independence

MYEUROGARAGE is an independent New Zealand company and is not affiliated with, endorsed by or sponsored by BMW AG, AUDI AG, Mercedes-Benz Group AG, Dr. Ing. h.c. F. Porsche AG or Volkswagen AG. Brand and model names are used only to describe compatibility.

22. Contact

MYEUROGARAGE Limited
6 Taapapa Lane, Ngaruawahia 3720, New Zealand
team@myeurogarage.com

Last updated: 7 November 2026