Terms of service

These terms apply to every order placed on myeurogarage.com and to your use of this website. They are written to be read, not to be skimmed past. Please read them before you order. If something here is unclear, email us and we will explain it in plain words before you buy.

1. Who we are

MYEUROGARAGE Limited
6 Taapapa Lane, Ngaruawahia 3720, New Zealand
team@myeurogarage.com
Instagram @myeurogarage

In these terms, "we", "us" and "our" mean MYEUROGARAGE Limited. "You" and "your" mean the person placing the order or using the site. "The site" means myeurogarage.com and any page or storefront we operate under that name.

We make and sell carbon fibre key cases for BMW, Audi, Mercedes-Benz, Porsche and Volkswagen keys. We are a New Zealand company. Orders are made up and dispatched from Hamilton, New Zealand.

2. These terms, and the documents that sit alongside them

These terms form the agreement between you and us when you place an order. They should be read together with:

Where one of those documents deals with a subject in more detail than this one does, the more detailed document applies to that subject. Nothing in any of them limits your rights under the New Zealand Consumer Guarantees Act 1993, the Fair Trading Act 1986, or, if you are an Australian consumer, the Australian Consumer Law.

3. Using the site

You may use the site to browse, to ask us questions, and to place orders. You agree not to interfere with the site, attempt to gain access to parts of it that are not public, scrape it at a volume that degrades it for other people, or use it to send anything unlawful.

We try to keep the site accurate and available. We do not promise it will be available without interruption, and we may change, suspend or withdraw any part of it. Where a page contains an error, we will correct it.

You must be able to form a binding contract to place an order. If you are under 18, please order through a parent or guardian.

4. Ordering and acceptance

Placing an order on the site is an offer to buy, not a completed contract. The contract between you and us is formed when we send you a dispatch confirmation for the items in your order, or, for pre-orders, when we confirm your place in the batch by email.

Your order confirmation email is an acknowledgement that we received your order and took payment. It is not, by itself, our acceptance of the order.

We may decline an order, or part of an order, before dispatch. The reasons we would do this are narrow:

  • the item is not available in the finish or entry type you selected;
  • the price or a product detail was listed incorrectly, as described in clause 5;
  • we cannot verify the payment, or the payment is declined or reversed;
  • the delivery address is one we cannot ship to; or
  • we reasonably believe the order is fraudulent.

If we decline an order after taking payment, we refund you in full, by the same method you paid, and we email you to say why.

An order is placed against a specific key shape, finish and entry type. Please check your selection in the cart before you pay. If you notice a mistake after paying, email us straight away. We can change an order for you at any time before it is dispatched.

5. Pricing, currency and errors

You are charged in New Zealand dollars. Our base currency is NZD, and the NZD amount shown at checkout is the amount that is charged to your card or account.

Where the site displays a price in another currency, that figure is a converted estimate provided for your convenience. It is not the amount charged. The rate used for the conversion, and any rate your bank or card issuer applies, are outside our control, and the amount that appears on your statement may differ slightly from the estimate you saw. If you want certainty about what you will pay, read the NZD price.

Prices on the site are the current prices. We may change prices at any time, but a price change never applies to an order you have already paid for.

Prices do not include shipping. Shipping is added at checkout. Shipping charges for New Zealand and Australian delivery addresses are flat rates shown at checkout. For every other destination, shipping is calculated at checkout. Our Shipping Policy sets out the detail.

Prices do not include import duties, customs charges or destination-country taxes on international orders. Those are set by the country you are shipping to, are charged to you by the carrier or the border agency, and are your responsibility. We cannot tell you in advance what they will be. Our Shipping Policy explains how this works.

Where an automatic discount applies to your order, it is calculated and shown in your cart and at checkout. The amount shown there is the amount applied. If you hold a discount code, enter it in the discount field at checkout; codes cannot be applied retrospectively to an order already placed.

If a price or a product detail is listed incorrectly, we will not rely on the error against you, and we will not quietly charge you more. We will contact you before dispatch with the correct information, and you can confirm the order at the corrected price or cancel it for a full refund. Where the error is obviously an error, we are not obliged to supply at the wrong price.

6. Pre-orders

Most cases on the site are sold as pre-orders. A pre-order is an order for an item that is being made in a production batch, with a dispatch window rather than a dispatch date.

How our pre-orders work:

  • You are charged in full at checkout. There is no deposit, no instalment plan, no subscription and no later payment. One payment, at the time you order.
  • You can cancel at any time before dispatch, for a full refund. You do not need a reason. Email us with your order number and we will cancel it and refund the full amount, including any shipping you paid, by the method you used to pay.
  • If the batch is delayed, we tell you. We will email you with a new dispatch date as soon as we know it, and you can either wait or cancel for a full refund. We will not hold your money and go quiet.
  • The pre-order terms that apply to your order are shown on the product page, in the cart, and as properties on the order itself, so they travel with the order rather than living only on a page you have to find again.

Batch 1 pre-orders close at 11:59pm New Zealand time on Tuesday 1 December 2026. Batch 1 is dispatched mid-December 2026. For New Zealand and Australian addresses, Batch 1 arrives before New Year. After 1 December 2026 the site sells the January batch, which ships in January 2027.

Dispatch windows are our honest estimate of when the batch will leave us, based on production. They are estimates, not fixed dates, and the remedy if one slips is the remedy set out above: a new date in writing, and the option to cancel for a full refund. The one exception is the Christmas Delivery Guarantee, which is a paid promise about a delivery date and is described in clause 11.

Our Pre-order Terms page sets this out in full.

7. Product descriptions, finishes and photography

We describe what we sell as accurately as we can.

Forged Carbon is made by pressing chopped carbon fibre under heat and pressure. The pattern that results is a product of how the fibre moves in the press. It is different in every piece. No two Forged Carbon cases are identical, and the case you receive will not match a photograph pattern for pattern. That variation is a property of the material and the process. It is not a fault, and it is not a ground for a return as faulty. If you would prefer a consistent, repeating weave, choose Dry Carbon, which is a 3K Toray woven material.

Photographs on the site are representative. They show the product, the finish and the fit, but they are lit and shot under studio conditions and your screen will render colour its own way. Carbon reads differently in daylight, in shade and under artificial light. Where two finishes of the same case share a photograph, that is because the image available to us is the same, not because the finishes are the same.

Measurements, descriptions and fitment notes are given in good faith and are as accurate as we can make them. Minor variation between individual pieces is normal in a hand-finished product.

Every case order includes a custom key tag and a presentation box. Those are part of what you are buying and are not charged separately.

8. Fitment, and our photo-check service

Key cases are shape-specific. A case made for one key shape will not fit another, even when the cars are from the same maker. Choosing the right case for your key is the one part of this that needs care.

You are responsible for selecting the case that fits your key. We publish fitment information, photographs of each key shape, and a fitment page to help you do it. We cannot see your key from here.

If you are not sure, ask us before you order. Send a clear photo of your key, both sides, to team@myeurogarage.com or by Instagram direct message to @myeurogarage. We will look at it and tell you which case fits, or tell you that we do not make one for it. The check is free and there is no obligation to buy.

This matters for what happens next:

  • If we confirmed the fit from your photo and we got it wrong, the product is not as described. We cover the remedy and the reasonable return costs the law requires, and you get a full refund or a replacement, as you prefer. That is on us, not on you. Send us the email in which we confirmed it, or just your order number, and we will find it.
  • If you selected the case yourself without asking us, and it does not fit, you are still covered by our Fit Guarantee and you get a full refund of the purchase price. Under our change-of-mind terms, you pay the return postage. Our Refund Policy sets out the process.

9. Keyless keys and signal

Some keys have keyless entry and push-button start. A carbon fibre case sits around the key, and carbon fibre is a material that can affect radio signal. We are straight with customers about this, which is why we sell a Signal Guarantee rather than a claim.

What we have actually tested:

  • For BMW keyless keys, with the case fitted: touching the door handle unlocks the car, and push-button start works. Automatic unlocking as you walk up to the car may not.
  • For Audi, Mercedes-Benz, Porsche and Volkswagen keyless keys, we have no tested behaviour to report, and we therefore make no claim about it.

We do not claim that fitting a case leaves your key's signal performance as it was. We have not tested that and we will not say it.

The Signal Guarantee covers you. If the case noticeably affects your key's range or function, return it for a full refund. Where the keyless function fails with the case fitted, that is a fault in the product as sold, we cover the remedy and the reasonable return costs the law requires, and you are not left out of pocket. Our Refund Policy has the detail.

10. Our guarantees

These are the promises we make on top of your legal rights, not instead of them.

  • Fit Guarantee. If it does not fit your key, return it for a full refund.
  • Signal Guarantee. If the case noticeably affects your key's range or function, return it for a full refund.
  • 30-Day Returns. Change your mind within 30 days of delivery and return the item in original condition for a full refund of the purchase price. For a change of mind, you pay the return postage.
  • Pre-order cancellation. Cancel any time before dispatch for a full refund.

Where the product is faulty or not as described — including where it does not fit a key whose photo we confirmed, and including where the keyless function fails — we cover the remedy and the reasonable return costs the law requires. You do not pay postage to send back something that is wrong with the product.

The full terms of each guarantee, the condition requirements, how to start a return, and refund timing and method are in our Refund Policy. Our guarantees are additional to, and do not replace, the rights described in clause 12.

11. Christmas Delivery Guarantee

The Christmas Delivery Guarantee is an optional paid add-on. It is offered on orders with a New Zealand or Australian delivery address placed before 11:59pm New Zealand time on Friday 27 November 2026, and it promises delivery on or before 24 December 2026.

If we miss that date, we refund the guarantee fee and you may cancel the whole order for a full refund. If you add the guarantee and then enter a delivery address outside New Zealand or Australia, the guarantee does not apply and we refund the fee automatically, without you having to ask.

The guarantee is one per order and covers every case in that order. The full terms, including what "delivered" means and the small number of exclusions, are on our Christmas Delivery Guarantee terms page. Those terms govern the add-on.

12. Your rights under consumer law

If you are a consumer in New Zealand, you have rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. If you are a consumer in Australia, you have rights under the Australian Consumer Law. Those rights include guarantees that goods are of acceptable quality, fit for their ordinary purpose, match their description, and match any sample or demonstration model shown to you.

Nothing in these terms excludes, restricts or modifies any of those rights, or any guarantee, condition, warranty, right or remedy that the law does not allow us to exclude, restrict or modify. Where any part of these terms would have that effect, that part does not apply to you, and the rest of these terms continue to apply.

Where goods fail to meet a consumer guarantee, you are entitled to the remedies the law provides, which may include repair, replacement, a refund, or compensation for reasonably foreseeable loss or damage. Where the failure is significant, the choice of remedy is yours to the extent the law gives it to you. Our own guarantees in clause 10 sit on top of this and are not a substitute for it.

If you are a consumer in another country, you may have similar rights under your local law. Nothing here is intended to displace them.

13. Liability, as limited by law

Subject always to clause 12, and to the extent the law permits:

  • our total liability to you in connection with an order is limited to the amount you paid us for that order;
  • we are not liable for loss that is not reasonably foreseeable, for loss of profit, revenue, data or business opportunity, or for indirect or consequential loss; and
  • we are not liable for loss caused by your use of a case on a key it was not made for, for damage caused by force, misuse, modification or an attempt to fit a case by force, or for the ordinary wear and marking that any object carried in a pocket acquires.

To be explicit about the limits of that limit: this clause does not apply to the extent that it would exclude, restrict or modify a right or remedy under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or the Australian Consumer Law that we are not permitted to exclude, restrict or modify. It does not limit our liability for death, personal injury or fraud. If you are a consumer, clause 12 prevails over this clause wherever the two could be read as conflicting.

We are not liable for delay or failure to perform caused by something genuinely outside our control, such as a natural event, a carrier failure, a border closure or a material supply failure. Where that happens in relation to a pre-order, the remedy in clause 6 applies: a new date in writing, and the option to cancel for a full refund.

14. Intellectual property

The MYEUROGARAGE name, our logo, the site's design, our photography, our product descriptions and our written content belong to us or are used by us with permission. You may not copy, reproduce or use them commercially without our written consent. Sharing a photo of your own case, or a link to a page on our site, is welcome and needs no permission.

If you send us photographs, video or written feedback — a photo of your key for a fitment check, a picture of the case fitted, a review or a message — you keep ownership of it, and you give us permission to use it to answer your question and, where you have agreed to it, to show it on our site or social channels with credit. Tell us if you would rather we did not, and we will not.

15. Trademarks and independence

MYEUROGARAGE is an independent New Zealand company and is not affiliated with, endorsed by or sponsored by BMW AG, AUDI AG, Mercedes-Benz Group AG, Dr. Ing. h.c. F. Porsche AG or Volkswagen AG. Brand and model names are used only to describe compatibility.

Those names and marks belong to their owners. We use them in plain text, and only to tell you which key a case fits. We do not use their logos, roundels or emblems, and we do not sell original equipment parts or represent any vehicle manufacturer.

16. Privacy and communications

We collect and use personal information in line with our Privacy Policy, which explains what we collect, why, who we share it with, and how to ask for access to it or correction of it. We handle personal information in accordance with the New Zealand Privacy Act 2020, and the Australian Privacy Act where it applies.

We will email you about your order whether or not you subscribe to marketing. That includes order confirmations, dispatch notices, batch updates and delay notices, because you need them.

Marketing email and text messages are separate, and you only receive them if you ask to. Every marketing message has an unsubscribe link, and unsubscribing has no effect on your order or your guarantees.

17. Changes to these terms

We may change these terms. The terms that apply to your order are the ones published on the site at the time you placed it, and we will not change the terms of an order you have already paid for. The current version is always on this page, with the date it was last updated at the bottom.

18. If something goes wrong

Email team@myeurogarage.com with your order number and what has happened. A real person reads it. We would much rather sort a problem out directly than have you take it anywhere else.

If we cannot resolve it between us, you keep every avenue the law gives you. In New Zealand that includes the Disputes Tribunal and the Commerce Commission. In Australia it includes your state or territory consumer protection agency and the Australian Competition and Consumer Commission. Nothing in these terms requires you to give up those options, and nothing here requires you to arbitrate.

19. Governing law and jurisdiction

These terms and any order placed under them are governed by the law of New Zealand. You and we submit to the non-exclusive jurisdiction of the New Zealand courts.

If you are a consumer resident in Australia or in another country, this clause does not deprive you of the protection of the mandatory consumer law of the place where you live, or of your right to bring a claim in the courts of that place where your local law gives you that right.

20. General

If any part of these terms is found to be unenforceable, that part is severed and the rest continues to apply. If we do not enforce a right straight away, we do not lose it. These terms are the whole agreement between you and us about an order, together with the documents listed in clause 2, and they replace anything said beforehand that is inconsistent with them. You may not transfer your rights under an order to someone else without our agreement, which we will not withhold unreasonably.

21. Contact

MYEUROGARAGE Limited
6 Taapapa Lane, Ngaruawahia 3720, New Zealand
team@myeurogarage.com
Instagram @myeurogarage

Last updated: 7 November 2026